Travel plans change, we get it. In this constantly changing world, we’ve got to be a little flexible.

If you’re postponing your trip and want to pause processing on your application until further notice, we can help. Reach out to our team of seasoned agents here ASAP and so we can get it sorted for you before we process your application.

Refund Policy

Uncertainty can lead us down different paths. And if pausing the processing of your application isn’t what you’re looking for right now, we are available to discuss the refund process.

For an order to be eligible for a refund, we must consider the current status of your order. Orders at different stages of processing may be eligible for different percentages of refunds. Customers who don’t take any action on their incomplete orders are entitled to claim a refund up to 6 months after their travel date.

Find out more about our order statuses here.

Order Status

Refund Eligibility

Received Application/In Progress

100% prior to agent review

Information Needed

Up to 90%

Waiting on Government





Up to 100% of iVisa processing fees

But something went wrong on the iVisa side, not mine!

It’s travel, and it’s our job. But even with all of our practice, there will occasionally pop up a special circumstance where something went wrong on our end. These include:

  • A delay in receiving your document caused by a processing error made by iVisa. Should this occur, you may be eligible for a refund of your rush or super rush processing fee(s) only.

  • Your application was accepted by the government, but iVisa processing errors caused errant information to appear in your document. At no additional cost to you, we will help you reapply and will cover the government fees associated with the new application.

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