If you need to submit additional documents or photos to us, this article will help you to do so by uploading them in your application.

Often the government will require you to upload certain documents before they can finish processing your visa application. We make it easy for you to upload the necessary documents right on our site. When you are logged into your account, your applications are listed on the main screen.

You can click on any of the following to access your application:

  1. Your Order #

  2. Incomplete under the word Status

  3. The View button under Actions

Clicking any of those links will open up your application.

The status bar at the top of your application shows you which section of the application you are currently working on.

You will see the personal information tab first. The circle is blue indicating you are working on that section now. You can review the information you have already provided and then at the bottom, click the green button to proceed to the next screen.

The progress bar at the top shows you are now on the documents page. You are now in the section of the application where you can submit your documents. The circle is now blue to show you are on this section of the application.

There are two sections for you to submit documents if you choose to upload them inside of the application.

The first section is titled Applicant Photo.

The second section is titled Passport Personal Details Scan. You are able to upload any necessary documents using either of these sections.

At the bottom of each section is a drop-down menu with an arrow titled Important Instructions. If you need more instruction on what to do, you can click the arrow and the window will open with more information about the best practices for submitting your documents.

Clicking on the words: Drag Drop or Browse will open up a window for you to select the file you need.

Select the file you wish to upload and click on Open.

Or you can drag the file over from another window and drop it into the area. Once a file has been selected and you have dropped it into the correct area, a progress bar will appear briefly and then your photo will replace the example photo on the page.

If you selected the wrong photo or you wish to replace it with a different one, you can click the trashcan to the right and it will delete the item you have uploaded. You can now upload a new image.

You will follow the same steps to upload any other documents needed for your application.

Once your items are uploaded, you can select the green Submit Application button at the bottom of the screen.

You will now be on the page showing your current order. You can see your order number and that the application has been received. As your application moves through each step, the status on the left will change to reflect which stage of the application process you are currently in.

If you wish to submit your documents using another method, please go to this article to see the other options available to you.

Safe travels!

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