If you need to submit additional documents or photos to us, this article will help you to do so by responding to our email requesting additional information.

Sometimes governments request additional information in order to process your application. We will send you an email asking for this information. Please check your inbox and spam folders for an email with the subject line containing the words Action Required.

Hit reply and attach your documents to the email. One of our customer service agents will review your documents before attaching them to your application.

We will respond to your email letting you know we have received your attached documents and where you are in the application process.

If you wish to submit your documents using another method, please go to this article to see the other options available to you.

Safe travels!

Did this answer your question?