Thank you for entrusting your photos to us. We try to make the process of creating a photo for your passport or other use as painless and efficient as possible. If, however, you wish to cancel your order and receive a refund, our refund policy for our photo service is listed below.
When you complete your photo order, you will receive an email verifying your purchase along with your order # and details. You will also see this screen:
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If you have paid for your order and we have not begun working on your photos, you are eligible for a full refund.
If you have paid for your order and we have begun working on your photos, you are eligible for a refund of up to 90% of the amount paid.
If you have not received your photos in the mail, we can ship them to you again for free. We can also arrange to have them available for you to pick up at your nearest CVS or Walgreens. Note: CVS and Walgreens may charge a small fee for printing your photo.
If you cannot print your digital photos, we can ship them to you for an additional cost of $3.95 or we can arrange to have them available for you to pick up at your nearest CVS or Walgreens. Note: CVS and Walgreens may charge a small fee for printing your photo.
All completed orders are not eligible for a refund after 90 days.
Customers who don’t take any action on their incomplete orders are entitled to claim a refund up to 6 months after their date of purchase.
Please contact us for more details by sending an email to help@ivisa.com or by logging into your account and reaching out to us via chat. We are always available for your travel document and photo needs.
Safe travels!