Customer FAQ's

I can't login to get my documents.

Errors and issues logging in

Written by Tonia Ruck
Updated over a week ago

You charged me for a free document.

Free document questions

Written by Tonia Ruck
Updated over a week ago

Are you a legitimate company?

Written by Tonia Ruck
Updated over a week ago

I’m having issues with your site.

Errors and technical issues with the site

Written by Tonia Ruck
Updated over a week ago

COVID-19 Self-Testing Kit via eMed

Written by Tonia Ruck
Updated over a week ago

Passport Renewal Kit

Answers to common questions about the passport renewal kit

Written by Tonia Ruck
Updated over a week ago

iVisa Photo Refund Policy

Photo refund policy

Written by Tonia Ruck
Updated over a week ago

iVisa Passport Renewal Refund Policy

Passport renewal refund policy

Written by Tonia Ruck
Updated over a week ago

Do I need to send you my passport so you can attach my visa?

Information on e-Visas

Written by Tonia Ruck
Updated over a week ago

iVisa Refund Policy

Refund Policy

Written by Tonia Ruck
Updated over a week ago

How do I claim my discount?

Claiming your discount

Written by Tonia Ruck
Updated over a week ago

How to respond to an email requesting additional documents.

Submitting documents by email outside of the application

Written by Tonia Ruck
Updated over a week ago

How do I upload documents for my application?

Step-by-step processes to upload documents

Written by Tonia Ruck
Updated over a week ago

How to upload your documents online

Uploading your documents inside of the application.

Written by Tonia Ruck
Updated over a week ago

How to submit documents through the chatbot.

Submitting documents via the chatbot

Written by Tonia Ruck
Updated over a week ago

How to upload documents by email inside of the application

Submitting your documents by email inside the application

Written by Tonia Ruck
Updated over a week ago

How to send compliant photos of yourself and other necessary documents.

How to send compliant photos.

Written by Tonia Ruck
Updated over a week ago

How to take a compliant passport photo.

Taking a compliant passport photo.

Written by Tonia Ruck
Updated over a week ago

How to take a compliant photo of your passport and other documents.

How to photograph your documents.

Written by Tonia Ruck
Updated over a week ago

How can I download the travel document(s) you sent me?

Downloading your travel documents

Written by Tonia Ruck
Updated over a week ago

How do I download my invoice/receipt?

Locating and downloading your invoice/receipt in your account

Written by Tonia Ruck
Updated over a week ago

How to Apply for a Visa and Complete Your Application

How to apply and complete your application

Written by Tonia Ruck
Updated over a week ago

What is an invitation letter?

Invitation Letter explanation and template

Written by Tonia Ruck
Updated over a week ago

Forget password. How to reset?

What to do if you forget your password

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Written by David Perez
Updated over a week ago

How to complete your application?

Am I done? Help completing your application.

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Written by David Perez
Updated over a week ago

What is my country of residence?

For country of residence do i put where i am present or where i live?

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Written by David Perez
Updated over a week ago

Check the status of my order

Check order status, Where is my document? Flight leaving soon!

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Written by David Perez
Updated over a week ago

United States Electronic Diversity Immigrant Visa Program

What is the DV Visa program and how to apply.

Written by Tonia Ruck
Updated over a week ago

Overseas Citizen of India (OCI) Card

Information on applying for the OCI card

Written by Tonia Ruck
Updated over a week ago