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Customer FAQ's
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29 articles in this collection
Written by
Victor Gorbina
and
David Perez
I can't login to get my documents.
Errors and issues logging in
Written by
Victor Gorbina
Updated over a week ago
You charged me for a free document.
Free document questions
Written by
Victor Gorbina
Updated over a week ago
Are you a legitimate company?
Written by
Victor Gorbina
Updated over a week ago
I’m having issues with your site.
Errors and technical issues with the site
Written by
Victor Gorbina
Updated over a week ago
COVID-19 Self-Testing Kit via eMed
Written by
Victor Gorbina
Updated over a week ago
Passport Renewal Kit
Answers to common questions about the passport renewal kit
Written by
Victor Gorbina
Updated over a week ago
iVisa Photo Refund Policy
Photo refund policy
Written by
Victor Gorbina
Updated over a week ago
iVisa Passport Renewal Refund Policy
Passport renewal refund policy
Written by
Victor Gorbina
Updated over a week ago
Do I need to send you my passport so you can attach my visa?
Information on e-Visas
Written by
Victor Gorbina
Updated over a week ago
iVisa Refund Policy
Refund Policy
Written by
Victor Gorbina
Updated over a week ago
How do I claim my discount?
Claiming your discount
Written by
Victor Gorbina
Updated over a week ago
Submitting Photos and Documents
How to respond to an email requesting additional documents.
Submitting documents by email outside of the application
Written by
Victor Gorbina
Updated over a week ago
How do I upload documents for my application?
Step-by-step processes to upload documents
Written by
Victor Gorbina
Updated over a week ago
How to upload your documents online
Uploading your documents inside of the application.
Written by
Victor Gorbina
Updated over a week ago
How to submit documents through the chatbot.
Submitting documents via the chatbot
Written by
Victor Gorbina
Updated over a week ago
How to upload documents by email inside of the application
Submitting your documents by email inside the application
Written by
Victor Gorbina
Updated over a week ago
How to send compliant photos of yourself and other necessary documents.
How to send compliant photos.
Written by
Victor Gorbina
Updated over a week ago
How to take a compliant passport photo.
Taking a compliant passport photo.
Written by
Victor Gorbina
Updated over a week ago
How to take a compliant photo of your passport and other documents.
How to photograph your documents.
Written by
Victor Gorbina
Updated over a week ago
Downloading Documents
How can I download the travel document(s) you sent me?
Downloading your travel documents
Written by
Victor Gorbina
Updated over a week ago
How do I download my invoice/receipt?
Locating and downloading your invoice/receipt in your account
Written by
Victor Gorbina
Updated over a week ago
Account and Application Information
How to Apply for a Visa and Complete Your Application
How to apply and complete your application
Written by
Victor Gorbina
Updated over a week ago
What is an invitation letter?
Invitation Letter explanation and template
Written by
Victor Gorbina
Updated over a week ago
Forget password. How to reset?
What to do if you forget your password
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Written by
David Perez
Updated over a week ago
How to complete your application?
Am I done? Help completing your application.
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Written by
David Perez
Updated over a week ago
What is my country of residence?
For country of residence do i put where i am present or where i live?
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Written by
David Perez
Updated over a week ago
Check the status of my order
Check order status, Where is my document? Flight leaving soon!
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Written by
David Perez
Updated over a week ago
Country Specific Documents
United States Electronic Diversity Immigrant Visa Program
What is the DV Visa program and how to apply.
Written by
Victor Gorbina
Updated over a week ago
Overseas Citizen of India (OCI) Card
Information on applying for the OCI card
Written by
Victor Gorbina
Updated over a week ago