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You charged me for a free document.
You charged me for a free document.
Free document questions
Victor Gorbina avatar
Written by Victor Gorbina
Updated over a week ago

The reason we charge a processing fee is because we’re a third-party service provider for visas and travel documentation. This is for the time our agents spend reviewing your information. Our pricing is clear and we show which part of the fee is a government-charged fee and which part of the fee is our service fee. If the document does not have a government fee, you are only paying the service fee for our assistance.

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