Your payment has two parts:
iVisa service fee: what you pay us to process your application.
Government fees and add-ons: what we pay to the government on your behalf.
The refund terms for each payment depends on which product you purchased and its order status when requesting a refund. You can’t get a refund if the order was created more than 3 months ago or, the order has been inactive for 3 months
Learn more about your refund:
Not sure how to request a refund? Follow these 5 steps
eVisas
Find your product and its current status to see your refund percentage. The following refund terms apply to Standard, Rush, and Super-Rush processing. If you purchased Denial Protection, read the Denial Protection exception.
Order status | iVisa service fee | Government fees & add-ons |
Incomplete or Received | 100% | 100% |
Reviewed or info needed | 75% | 100% |
Waiting on government, complete or rejected | 0% | 0% |
Denial Protection exception
If you purchased Denial Protection and the government rejects your application, the iVisa service fee and government fees & add-ons are fully refunded. The Denial Protection fee is not refunded. The refund is processed automatically.
Order status descriptions
Incomplete: some information is still pending from you.
Received: you've submitted your form and documents; we're preparing your application for review.
Reviewed: we've reviewed your information and it's in internal validation before submission.
Info needed: we've reviewed your application and need more information to continue.
Waiting on government: your application has been submitted to the government and the government fees have been paid. (Covers the Waiting on gov and Gov Info needed – gov statuses.)
Complete or rejected: our service has been delivered and the government has made a final decision.
Appointment-required visas
Find your product and its current status to see your refund percentage.
Order status | Australia Visitor Visa | Canada Visitor Visa | United Kingdom Visitor Visa | United States B1/B2 Visa | Schengen Visitor Visas | New Zealand Visitor Visa |
Incomplete, Received or info needed | 100% | 100% | 100% | 100% | 100% | 100% |
With partner | 50% iVisa service fee
100% government fee & add-ons fee | 50% iVisa service fee
100% government fee & add-ons fee | 50% iVisa service fee
100% government fee & add-ons fee | 50% iVisa service fee
100% government fee & add-ons fee | 50% iVisa service fee
100% government fee & add-ons fee | 100% |
Scheduling appointment | 0% | 0% | 0% | 0% | 50% iVisa service fee
100% government fee & add-ons fee | Not applicable |
Appointment scheduled | 0% | 0% | 0% | 0% | 0% | Not applicable |
Waiting on Gov | 0% | 0% | 0% | 0% | Not applicable | 0% |
Complete · Rejected | 0% | 0% | 0% | 0% | 0% | 0% |
Final draft exception (General): Once we've shared your final application draft, the iVisa service fee is no longer refundable. Government fees and add-ons are still fully refunded. .
Order status descriptions
Incomplete: some information is still pending from you.
Received: you've submitted your form and documents; we're preparing your application for review.
Info needed: we've reviewed your information and need more to process it.
With partner: we've forwarded your information to our licensed immigration partner, and they've started working on your application.
Scheduling appointment: we've paid the government fees and are finding the earliest available slot.
Appointment scheduled: we've paid the government fees and booked your embassy or consulate appointment.
Complete or rejected: our service has been delivered and the government has made a final decision.
Passport Renewals
The following refund terms apply to standard, expedited, and emergency services.
Refund terms:
Order status | iVisa service fee | Gov fees & add-ons |
Incomplete, in progress, info needed or prepare for shipping | 100% | 100% |
Shipped to customer, with partner, waiting on gov or order complete | 0% | 0% |
Order status descriptions
Incomplete: we need more information from you.
In progress: you've completed your application and we're processing your order.
Info needed: we've reviewed your application and need more information to continue.
Prepare for shipping: your documents are being prepared for mailing but haven't shipped yet.
Shipped to customer: your renewal package is on its way to you.
With partner: your documents have arrived at a local branch and will be sent to the government soon.
Waiting on Gov: your application has been submitted to the government.
Order complete: your new passport is on its way or has already been delivered.
Government rejection: If the government rejects your application, you won't receive a refund unless the government refunds the official application fee, a decision made at the government agency's discretion.
iVisa+ subscription
You can get a full refund on your iVisa+ subscription if you haven't used any benefits and you ask in time.
Scenario | Refund amount |
New subscriber | You get a 100% refund if you request it within 30 days of buying iVisa+ and have not used any benefits. |
Existing subscriber | You get a 100% refund if you request it within 7 days of your iVisa+ renewal date and have not used any benefits since then. |
How to request a refund:
Message us on WhatsApp, our website chat, or at help@ivisa.com
Provide your registered email if requested
If you have multiple orders, select the one you'd like refunded
Enter the 6-digit verification code if requested
Tell us your reason, our chatbot generates your refund automatically
To receive a refund, you must meet the criteria above and enter your registered email correctly. If you're not eligible, the chatbot will tell you why.
Important:
Once approved, funds are released immediately
Allow up to 3 business days for us to process your refund, and up to 14 business days (Monday–Friday) for it to appear in your account. Once approved, it's sent immediately. If you don't see it after 14 business days, contact your bank.
If you purchased Denial Protection, and your application gets rejected, you don’t have to request a refund, it’s automatically triggered
Refunds return to your original payment method. If it's no longer available, contact support to request an exception. You'll need to show that the original method is closed and that the alternative account is in your name
Need more help?
Message us on WhatsApp for the fastest response, or visit our contact page.
If you need more information about the use of our services, please feel free to review our Terms and Services, where you’ll find additional details about our service agreements and policies.