Want a refund? No problem!
You can request one within 3 months of your purchase date, and the process only takes a few minutes.
View our Refund Policy to find out if you're eligible.
If you're eligible, follow these 5 steps to get your refund:
Connect with us on our WhatsApp, chat (select the green icon on the bottom right of the screen. See screenshot for reference), or send an email to help@ivisatravel.com.
Provide your registered email (if requested)
If you have multiple orders, select the one you'd like to be refunded
Enter the 6-digit verification code (if requested)
Provide your reason for requesting a refund, and our chatbot will automatically generate your refund
To receive a refund, you must:
Meet the criteria described in our Refund Policy. If you're not eligible, our chatbot will confirm and provide a reason
Enter your registered email correctly
Important:
Once the refund is approved, the funds are released immediately.
If you purchased denial protection, and the government rejects your application, the refund will be automatically processed.
How long does it take to receive my refund?
Allow up to 3 business days for us to process your refund. Once approved, it can take up to 14 business days to reflect in your account. The specific amount of time will depend on your bank or financial institution.