If your application needs more information, your order status will be "Action required: Provide more information." And, you'll get an email from us stating what needs to be updated.
Regardless of what information you need to add, update or upload, the process is the same. Here's what you need to do:
1. Log in to your iVisa account.
To log in, use your registered email and password.
2. Fix your application.
Once you're in your account, you'll find your order detail page. Here's an example.
Below "Order Summary," select the button that says "Fix your application."
3. Adding the missing information.
Once you're in your application, you can add the missing information.
To add information, check the instructions below the question. This will tell you what the issue is, and what needs to be updated.
For example, here the address questions need to be updated as they were left unanswered.
To upload a missing document, check the instructions below the question. This will tell you what the issue is, and what needs to be updated. When you select the "Upload" button, you'll see instructions about the exact document requirements.
For example, here the Airline confirmation and a bank statement from the last 3 months needs to be uploaded.
If we select the "Upload" button by “Bank statements from the last 3 months,” the document requirements appear.
Important: To get your travel document as soon as possible, please make sure each document upload meets our requirements. This will prevent you from experiencing further delays in the application process.
4. Submit application.
Once you've added the missing information, select the "Submit Application" button.
We'll check your answers and move your order to the next stage if everything is okay!
If you have any questions about what the status of your order means, read our 2-step guide: How to check the status of my order. If you have any further questions, contact our team.