How to use our guide
Select the product you purchased, check if you're eligible, and then continue to the "How to request a refund" section to request your refund.
Before you continue:
Government fees are non-refundable unless you purchased Denial Protection
A refund can be requested within 3 months of a purchase date
Select the product you purchased to see if you're eligible:
eVisas
Up to 100% refund is granted if we have not sent your application to the government.
This means your application's status is either:
Action required: Finish application
Action required: Provide more information
We’re reviewing your application
A refund can not be granted if we have sent your application to the government.
This means your application's status is either:
The government is reviewing your application
Your documents are ready for download
This applies to Standard, Rush, and Super-Rush processing times.
If the government rejects your application, you won't receive a refund unless you purchased Denial Protection with your order.
Appointment-required visas
*Refunds depend on the stage of the application process. Additional conditions may also apply to specific travel documents.
Up to 100% refund is granted if we have not paid the embassy or visa processor.
This means your application's status is either:
Action required: Finish application
Action required: Provide more information
We’re reviewing your application
We’re scheduling your appointment
A refund can not be granted when we have paid the embassy or visa processor.
This means your application's status is:
We’ve scheduled your appointment
For the United Kingdom Visitor Visa, Australia Visitor Visa, and Canada Visitor Visa:
If the application status is “With partner”:
50% of the processing fee is refunded. If the final draft of the application has been shared with the applicant, the processing fee will not be refunded.
100% of the government fee is refunded. If the application has been submitted to the government, the government fee is not refundable under any circumstances.
Passport Renewals
Up to 100% refund is granted if we have not submitted your application to the government.
This means your application's status is either:
Incomplete: Actions Needed – Your form still needs to be completed
Application in Review – We’re reviewing your application and will contact you if anything is needed
Action Required: Provide More Information – We’re waiting on additional details from you
Prepare for Shipping (USPS option only) – Your documents are being prepared for mailing but haven’t been sent yet
If there is a mistake on your new passport – We will proactively work with you to correct errors
A refund can not be granted when your application has been submitted to the government.
This means your application's status is either:
Waiting on Government (online option only) – Your application is now with the government for processing
Order Closed (online option only) – Your new passport is on its way
Order Closed (USPS option only) – Your USPS renewal package has been sent and will arrive soon
This applies to Standard, Rush, and Super-Rush processing times.
If the government rejects your application, you won't receive a refund unless the government refunds the official application fee. This is at the discretion of the government agency.
iVisa+ subscriptions
If you’re a new iVisa+ subscriber, you’re eligible for a full refund if:
You purchased iVisa+, but haven't used the subscription benefits within 30 days of purchasing
If you're an existing iVisa+ subscriber, you’re eligible for a refund of your subscription cost if:
Your plan auto-renews, but you haven’t used the iVisa+ benefits within 30 days of the renewal date
To cancel your iVisa+ subscription, read our guide.
Overview of cancellation reasons
Your application may be cancelled for the following reasons:
Incomplete Information: If required details (such as purpose of travel, invitation letter, or travel proof with correct dates) are missing or not submitted on time, your application may be cancelled.
Tip: Carefully completing all required fields helps avoid cancellation and delays.Duplicate Applications: If more than one application is submitted for the same traveler, duplicates may be cancelled to prevent redundancy.
Refund Eligibility
If your application is cancelled due to incomplete information or a duplicate application, you may qualify for a refund. Refunds typically take up to 14 business days (Monday–Friday) to appear in your account.
If your application has already been submitted to the government, iVisa cannot issue a refund.
If your application is rejected by the government, you won’t receive a refund unless you purchased Denial Protection with your order.
How to request a refund
If your order is eligible for a refund, follow the steps below.
Connect with us on our WhatsApp, our website chat, or send an email to help@ivisatravel.com
Provide your registered email (if requested)
If you have multiple orders, select the one you'd like to be refunded
Enter the 6-digit verification code (if requested)
Provide your reason for requesting a refund, and our chatbot will automatically generate your refund
To receive a refund, you must:
Meet the criteria described in our Refund Policy. If you're not eligible, our chatbot will confirm and provide a reason
Enter your registered email correctly
Important:
Once the refund is approved, the funds are released immediately.
If you purchased denial protection, and the government rejects your application, the refund will be automatically processed.
How long does it take for a refund to appear in your account?
Please allow up to 3 business days for us to process your refund and up to 14 business days (Mondays to Fridays) for your refund to reflect in your account.
Once we approve your refund, it's sent immediately. If you don't see the money in your account after 14 business days, please contact your bank.
Need more help?
Message us on WhatsApp for the fastest response, or visit our contact page.
If you need more information about the use of our services, please feel free to review our Terms and Services, where you’ll find additional details about our service agreements and policies.