A simple guide on when you can get a refund and how to ask for it.
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General
Government fees that have been paid to the government are not eligible for a refund, unless you purchase Denial Protection.
You can receive a refund up to 3 months after you purchased your travel document.
eVisas
You’ll receive a 100% refund if we haven’t sent your application to the government.
We typically haven’t sent your application to the government yet if your order status is:
Action required: Finish application.
Action required: Provide more information.
We’re reviewing your application.
You are not eligible for a refund once your order status changes to “The government is reviewing your application.”
If the government rejects your application, you will not receive a refund unless you purchased Denial Protection with your order.
Appointment-required visas
You’ll receive a 100% refund if we haven’t paid the embassy/visa processor. At this point, your order status will typically be one of the following:
Action required: Finish application.
Action required: Provide more information.
We’re reviewing your application.
You’ll receive a 100% refund of the processing fee if we have paid the embassy/visa processor but have not yet scheduled your appointment. At this point, your order status will typically be the following:
We’re scheduling your appointment.
You are not eligible for a refund once your order status changes to:
“We’ve scheduled your appointment.”
iVisa+ subscriptions
New subscribers
If you’re a new iVisa+ subscriber, you’re eligible for a full refund in two situations:
You purchased iVisa+ and Denial Protection at the same time that you purchased a travel document and the government rejected your application.
You purchased iVisa+ without also purchasing a travel document, but have not used your subscription benefits within 30 days of purchasing your plan.
Existing subscribers
After your plan auto-renews, you can get a refund of your subscription cost within 30 days of the renewal date if you haven’t used your iVisa+ benefits.
How do I request a refund?
Request a refund by starting a chat with us, messaging us on WhatsApp, or emailing help@ivisa.com with the email address you used to apply for your travel document, and your order number. You can find your order number on your account page, or in your order confirmation email.
You can request a refund within 3 months of your purchase date.
If you purchased Denial Protection, and the government rejects your application, we will automatically refund you the amount you paid, minus the Denial Protection fee.
How long does it take to receive my refund?
Please allow up to 3 business days for us to process your refund. Once approved, it can take up to 14 business days to reflect in your account. The specific amount of time will depend on your bank or financial institution.
Still need help?
Reach out to our support team on WhatsApp, or view our other options for contacting us.